- Introduction and Agreement
Welcome to Primeviewrig (“we,” “our,” or “us”). These Terms of Service (“Terms”) govern your access to and use of our website located at www.primeviewrig.com (the “Site”) and our on-site surveillance system installation and consultation services (the “Services”).
By accessing our Site, booking an appointment, or submitting a service inquiry through our online forms, you agree to be bound by these Terms. If you do not agree to all of these Terms, you must not access our Site or use our Services.
- Service Scope and Geographic Operations
We provide professional on-site monitoring and surveillance equipment installation services.
Service Regions: Our operational reach extends to customers located within the United States, and Europe.
Target Audience Specification: For customers in the United States, our services are specifically available within the continental United States, and we operate strictly in compliance with applicable federal, state, and local regulations.
- Consultation, Booking, and Deposit Workflow
Our service fulfillment model operates through a structured scheduling and customized quotation process:
Initial Inquiry: Customers submit project details through our online contact or booking forms on the Site.
Consultation and Scoping: Our team communicates with the customer to evaluate specific property requirements, determine technical parameters, and formulate a detailed service plan and final price quotation.
Deposit Collection: To secure an on-site installation appointment, customers are required to pay an initial deposit as specified during the booking process.
Final Billing: The remaining balance for the installation service is billed according to the agreed project scope upon or following service completion.
- Pricing, Payments, and Billing
All financial transactions processed through the Site relate to service deposits or customized service installments.
Prices for customized installations are determined following the consultation phase based on specific labor and hardware configuration requirements.
Accepted payment methods are displayed at checkout. By submitting payment information, you represent and warrant that you are authorized to use the designated payment method.
- Cancellation, Rescheduling, and Refund Policies
Appointment Rescheduling: Customers may request to reschedule an on-site appointment by providing notice at least 48 hours prior to the scheduled service window.
Deposit Refunds: Service deposits are eligible for a refund if cancellation requests are submitted at least 72 hours before the scheduled on-site service date. Cancellations made within less than 72 hours of the scheduled appointment may forfeit the deposit to cover preliminary operational allocation.
Service Disputes: Any concerns regarding completed installation work must be reported in writing within 14 days of service delivery for evaluation by our operations team.
- Customer Responsibilities
When utilizing our on-site services, the customer agrees to:
Ensure authorized physical access to the installation premises at the scheduled date and time.
Provide accurate and complete information regarding property layouts and electrical infrastructure during the consultation phase.
Comply with all local privacy laws and regulations regarding the placement and operation of surveillance and monitoring equipment on private property.
- Intellectual Property
All content published on this Site—including text, graphics, logos, button icons, images, and audio clips—is the exclusive property of Primeviewrig or its content suppliers and is protected by international copyright laws. Unauthorized use, reproduction, modification, or distribution of any Site materials without explicit written consent is strictly prohibited. - Limitation of Liability
To the maximum extent permitted by applicable law in Mexico, the United States, and Europe, Primeviewrig shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or relating to your use of the Site or our Services. Our total aggregate liability for any direct claims under these Terms shall not exceed the total amount paid by you to us for the specific service deposit in dispute. - Governing Law and Jurisdiction
For Customers in Mexico: These Terms shall be governed by and construed in accordance with the federal laws of Mexico and the laws of the State of Yucatán. Any disputes arising hereunder shall be subject to the exclusive jurisdiction of the competent courts located in Mérida, Yucatán, Mexico.
For Customers in the United States: These Terms shall be governed by the laws of the United States without regard to conflict of law principles.
For Customers in Europe: These Terms are subject to applicable consumer protection regulations and statutory rights governing cross-border service provisions within the European Union.
- Contact Information
If you have any questions, inquiries, or formal notices regarding these Terms, please contact us directly using the following details:
Email: surveillance@primeviewrig.com
Address: Calle 60 No. 478, Centro, Mérida, Yucatán 97000, Mexico
Phone: +52 999 316 4827