- Overview and Service Scope
Primeviewrig (“we,” “us,” or “our”) provides on-site surveillance system installation services. Our business model operates on a custom-consultation basis: customers submit an inquiry via our online booking form, after which our team communicates directly with the client to determine project requirements, finalize the project scope, and provide a tailored final quotation.
To secure an installation appointment and schedule technical resources, clients pay a non-refundable or conditionally refundable deposit through our website. The remaining balance for the installation service is billed upon final project completion or as agreed during the direct consultation phase.
- Appointment Rescheduling and Cancellation by the Client
2.1 Rescheduling Terms
Clients may request to reschedule an agreed installation appointment without penalty by providing written notice to surveillance@primeviewrig.com at least 48 hours prior to the scheduled on-site visit.
Rescheduling requests made less than 48 hours before the scheduled appointment may be subject to a rescheduling fee to cover allocated deployment logistics.
2.2 Cancellation Prior to On-Site Service Execution
Deposit Refund Window: Clients who cancel their service booking within 14 days of initial deposit payment—and prior to any on-site technician dispatch or customized equipment acquisition—are eligible for a full refund of the deposit.
Non-Refundable Circumstances: Once custom site surveys have commenced, specialized hardware has been procured specifically for the project, or technicians have been dispatched to the service location, the initial deposit becomes entirely non-refundable to cover incurred operational and preparation expenses.
- Service Execution, Modifications, and Refusal
3.1 Scope Modifications
If site conditions differ significantly from the details provided during the initial online form consultation, our technicians reserve the right to revise the final quotation on-site. The client has the right to decline the revised quotation; in such cases, the service agreement will be terminated, and the initial deposit will be retained to cover preliminary consultation and travel assessment costs.
3.2 Right to Refuse or Cancel Services
Primeviewrig reserves the right to cancel or suspend any scheduled installation service immediately if on-site safety hazards are present, if property access is denied, or if unlawful activities are suspected at the service location. In such instances, appropriate administrative fees may be deducted from any eligible refunds.
- Regional Compliance and Consumer Rights
4.1 United States Consumer Protections
For clients located within the United States, cancellation terms comply with applicable state and federal consumer protection regulations regarding service contracts. Consumers maintain statutory cancellation rights where mandated by local state laws, typically allowing contract cancellation within designated cooling-off periods prior to the commencement of substantial performance of services.
4.2 European Union and United Kingdom Consumer Rights
For clients located within the European Union and the United Kingdom, consumers generally hold a 14-day statutory right of withdrawal under applicable consumer rights directives.
By submitting an appointment request and expressly requesting immediate commencement of preliminary consultation or on-site preparation, the consumer acknowledges that statutory withdrawal rights for the performed portion of digital or preparatory services may be waived once the service has been fully executed.
If a contract is validly cancelled within the 14-day cooling-off period and before service execution, any eligible funds will be returned without undue delay using the original payment method.
4.3 Mexican Federal Consumer Protection (PROFECO)
For clients located within Mexico, this policy operates in strict alignment with the Federal Consumer Protection Law (Ley Federal de Protección al Consumidor). Consumers retain all legally mandated rights concerning service fulfillment, clear prior notice of total costs, and recourse for unfulfilled or defective service performance. Refund requests governed by Mexican jurisdiction will be processed in compliance with local commercial standards.
- Refund Processing Procedure
Approved refunds will be processed and issued exclusively to the original payment card or method used during the initial transaction.
Processing times depend on financial institution processing cycles, typically reflecting within 5 to 10 business days following refund authorization.
- Contact Information
For all inquiries regarding cancellations, reschedules, or refund requests, please contact our support desk directly:
Entity: Primeviewrig
Website: www.primeviewrig.com
Email: surveillance@primeviewrig.com
Phone: +52 999 316 4827
Physical Address: Calle 60 No. 478, Centro, Mérida, Yucatán 97000, Mexico